Shipping Policy
SHIULUNE POLICIES
Shipping policy.
This policy explains how SHIULUNE prepares, dispatches and supports your order in transit. SHIULUNE is a brand of SHIU CHEONG LUNG LIMITED, registered at G/F 217 WING LOK STREET, SHEUNG WAN, HONG KONG.
01
Preparing your order.
Orders are normally prepared and dispatched within 1–2 business days after purchase. Business days are Monday through Friday, excluding Hong Kong public holidays. When your parcel is accepted by the carrier, tracking information will be sent to the email address used at checkout.
02
Rates & delivery estimates.
| DESTINATION | SERVICE | COST | ESTIMATED TRANSIT AFTER DISPATCH |
|---|---|---|---|
| United States | Standard, tracked | Free | 7–12 business days |
| United States | Expedited, tracked | US$24.99 | 3–6 business days |
| International | Standard, tracked | US$19.99 | 10–16 business days |
Delivery estimates are based on normal carrier performance and begin after dispatch, not at checkout. Carrier congestion, weather, remote-area delivery and customs processing can occasionally extend these times.
03
Where we ship.
Available destinations
We currently ship to the United States, Canada, the United Kingdom, many European countries, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Israel and the United Arab Emirates. If your destination is not available during checkout, we are unable to accept an order for that location at this time.
Address requirements
Please use a complete residential or business delivery address. We do not ship to PO boxes, freight-forwarding addresses or locations restricted by applicable trade and sanctions rules.
04
Duties & taxes.
Clear costs, where possible
United States orders are shipped on a delivered-duty-paid basis, so the amount shown at checkout is the amount due for your order. For other destinations, local import duties, VAT, GST or carrier handling fees may be charged by the receiving country and are the customer’s responsibility.
We cannot estimate these charges in advance, alter customs documents or declare an order as a gift. A parcel refused because duties or taxes are unpaid may be treated as a return; original shipping charges are not refundable in that situation.
05
Tracking & address changes.
Following your parcel
Every SHIULUNE order is sent with tracking. International shipments can sometimes show no scan activity while moving between carrier networks. If tracking has not updated for ten business days, email us and we will request an update from the carrier.
Correcting an address
Please check your delivery details before placing an order. If you notice an error, contact us immediately and we will try to update it before dispatch. After a parcel has shipped, redirection may not be possible. If it is returned because an address was incomplete or incorrect, additional shipping may be required to send it again.
06
Delivery issues.
Lost or damaged parcels
If a parcel is confirmed lost by the carrier, we will work with you on a replacement or refund. For an item that arrives damaged or incorrect, email photos of the item and outer packaging within 14 days of delivery. Please keep all packaging until we have reviewed your request.
Marked delivered, but missing
First check with other household members, neighbours and any safe-place notice left by the carrier. If the parcel remains missing 48 hours after the delivery scan, contact us so we can raise the matter with the delivery partner.
More than one parcel
For protection and efficient dispatch, items from one order may occasionally travel in separate parcels. There is no additional shipping charge, and each parcel will have its own tracking information.