Most orders are prepared within one to two business days. Once your order leaves our fulfilment partner, we will send tracking details to the email used at checkout.

SHIULUNE orders are dispatched by our fulfilment partners in Asia. Every parcel is sent with tracking so you can follow its journey to your door.

For United States orders, the price shown at checkout is the price you pay. For other destinations, any duty or tax assessed by your local customs authority remains the customer’s responsibility.

If your order has not yet shipped, we will do our best to help. Email us as soon as possible with your order number and requested change.

Tracking can be quiet while a parcel moves between international carrier hubs. If there has been no movement for more than ten days, please email us and we will look into it.

You may request a return within 30 days of delivery. Items must be unused, in their original condition and returned with their original packaging. Approved refunds are issued to the original payment method after the return is received and inspected.

Return shipping is the customer’s responsibility unless an item arrives damaged, faulty or materially different from its description. We will provide instructions before you send anything back.

Please email clear photos of the item and its outer packaging within 14 days of delivery. We will review the issue and arrange an appropriate replacement, refund or resolution.

To keep the process simple, return the original item for a refund and place a new order for the piece you would prefer. This also helps secure availability for the item you want.

Measurements are listed on every product page. We recommend measuring your intended space before ordering, allowing room for chair clearance, visual balance and the natural drop of any table linen.

We photograph each piece carefully, but screen settings and natural materials can create subtle variation. Ceramic glaze, wood grain and hand-finished details may vary slightly — it is part of their character.

Many SHIULUNE pieces carry hand-finished details or naturally variable materials. Small differences in tone, texture or pattern are not defects; they make each piece feel individual.

Use a soft, dry cloth for routine dusting. Avoid abrasive cleaners, bleach and prolonged direct sunlight. Wipe spills promptly and keep wood, ceramic and metal pieces away from standing water.

For longevity, hand-wash decorative ceramic and glassware with mild soap and dry thoroughly. Product pages will note any item that is suitable for dishwasher or microwave use.

Images are intended as a close guide, not an exact colour guarantee. If you are pairing a piece with a specific fabric, wall colour or existing furniture, contact us before ordering and we will share any useful product detail we can.