About an order
Please send your order number and the email address used at checkout. This is usually all we need to locate your purchase promptly.
Contact
CONTACT SHIULUNE
Considered help,
when you need it.
Questions about an order, a piece, or the finishing touch your home needs? Our customer care team is here to make every step feel straightforward.
ONE PLACE TO REACH US
Start with an email.
For orders, product questions, delivery concerns and returns, email is the quickest way to reach our team. Please include the relevant details below so we can help without unnecessary back-and-forth.
TO HELP US HELP YOU
What to include.
A damaged or incorrect item
Send a clear photo of the item and, where applicable, the outer packaging. Please contact us within 14 days of delivery so we can review the best next step.
Product guidance
Tell us which piece you are considering and a little about your space. We can help with dimensions, styling questions and practical product details.
A return request
Include your order number and the item or items you would like to return. Please wait for our email confirmation before sending anything back.
Before writing, you may find a quick answer in our FAQ, shipping information or product descriptions. For anything that still feels unclear, write to us — thoughtful service is part of the SHIULUNE experience.