Information we collect.

We collect information needed to operate the store, fulfil orders and provide customer care.

Information you provide

This can include your name, email address, billing and delivery address, telephone number, account details if you create an account, and any message you send to us.

Orders and payments

We retain information connected to your purchase, such as products ordered, order value, shipping information, delivery tracking and return history. Payment details are processed by the checkout and payment provider; we do not store your full card number or security code.

Website activity

When you browse, we and service providers may receive technical information such as IP address, device and browser type, pages viewed, referral source, and interactions collected through cookies or similar tools.

How we use it.

• To process payment, fulfil orders, arrange delivery, manage returns and answer service requests.
• To protect our store, investigate suspicious activity and prevent fraud.
• To improve website performance, understand aggregate use and develop our products and services.
• To send marketing messages where you have opted in; you can unsubscribe at any time.
• To meet tax, accounting and other legal obligations.

Who may receive it.

We do not sell personal information. We share only what is necessary with trusted providers that help us operate the store.

• Storefront, checkout and payment providers.
• Fulfilment partners and delivery carriers that prepare and deliver orders.
• Customer service, email, analytics and marketing providers used for store operations.
• Professional advisers, regulators or authorities where disclosure is legally required or needed to protect legal rights.

If the business is sold, reorganised or merged, relevant customer information may form part of that transaction, subject to applicable protections.

International processing & retention.

SHIULUNE operates from Hong Kong and works with service providers in multiple locations. Personal information may therefore be processed outside your country of residence. We retain information only for as long as reasonably needed for the purposes above, including legal, tax, accounting and dispute-resolution requirements.

• Order and transaction records may be retained for up to seven years.
• Customer service correspondence may be retained for up to three years after the last interaction.
• Marketing records are retained until you unsubscribe, after which we may keep a limited record to respect that preference.

Cookies.

Essential cookies help the store, cart and checkout work properly. Other cookies may help us measure site performance or provide relevant marketing, subject to the choices and notices available in your region. You can control cookies through browser settings, though blocking essential cookies may affect store functionality.

Your choices & rights.

Depending on your location, you may be able to request access to, correction or deletion of personal information, object to certain processing, request a portable copy, or withdraw consent for marketing. We may ask for enough information to verify your identity before acting on a request.

To make a privacy request, email service@shiulune.com. We aim to respond within 30 days where applicable law requires it. This store is not intended for children under 16, and we do not knowingly collect their personal information.