Changed your mind?
For preference-based returns — including style, colour or fit-for-space decisions — return shipping is paid by the customer. Any original delivery charge is not refundable unless required by law.
Return & Refund Policy
SHIULUNE POLICIES
Refund policy.
This policy explains how return requests, approved refunds and delivery issues are handled for purchases made from SHIULUNE. SHIULUNE is a brand of SHIU CHEONG LUNG LIMITED, registered at G/F 217 WING LOK STREET, SHEUNG WAN, HONG KONG.
01
Starting a return.
You may request a return within 30 days from the date your order is delivered. Before sending an item back, email service@shiulune.com with your order number and the item you wish to return. We will confirm the return instructions and address first. Returns sent without prior confirmation may take longer to identify and process.
02
Return
condition.
Items should return as received
To be eligible for a refund, a returned item must be unused, undamaged and in resaleable condition. Please retain the original product packaging and any included protective materials until you are certain you will keep the piece.
- Furniture, décor and tableware must be free from use marks, chips, scratches, stains, odours or alterations.
- Original packaging, tags, inserts and any components supplied with the item must be included.
- For sets or multi-piece collections, all pieces from the original order must be returned together.
03
Return shipping.
Our responsibility
If your order arrived damaged, faulty or different from what you purchased, SHIULUNE will review the issue and arrange the appropriate resolution. This may include a replacement, refund or return instructions at no cost to you.
04
Damaged or
incorrect items.
Please tell us promptly
Inspect your order on arrival. If an item is damaged, defective or incorrect, email us within 14 days of delivery with your order number, clear photos of the item and photos of the exterior packaging where it is also damaged. Do not discard the product or packaging until our customer care team has replied.
After review, we will offer a suitable remedy based on the order and available stock. You will not be asked to pay return postage for an issue confirmed to be our responsibility.
05
Items not
eligible.
What we cannot accept
- Items that have been used, assembled, washed, altered, repaired or damaged after delivery.
- Products returned outside the 30-day notification period.
- Personalised, made-to-order or final-sale items where this was clearly stated before purchase.
- Gift cards and other non-returnable digital value products.
06
Refunds,
exchanges & cancellations.
Refund timing
Once a return arrives, we inspect it and email the outcome within three business days. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to display the credit.
Exchanges
We do not operate a direct exchange programme. The quickest option is to return the original item for a refund and place a new order for the piece you prefer, subject to availability.
Order cancellation
If an order has not been dispatched, contact us promptly with the order number and we will try to cancel it. Once a parcel is with the carrier, it must be managed through the return process instead.
07
Your legal rights.
Nothing here removes your protections
This policy does not limit any mandatory consumer rights that apply in your country. Where applicable law gives you a right that is more favourable than this policy, that law will apply.